01Your app
A member app with your name on it
Whitelabel web and mobile apps carrying your logo, your colours and your domain. Members see your brand, not ours, at every point they touch the space.Your brand, not a vendor logo
Member engagement
Your members get an app with your name on it
Rooms, invoices, credits, guests, service requests, cafe orders and events in one place, under your brand. Every self serve action is one less message your front desk has to answer.
- Branding
- Whitelabel, your domain
- Platforms
- iOS, Android, web
- Helpdesk
- Teams and due times
- Company admins
- Manage their own team
Member app, Meridian LabsAnita Shah
Your membershipAugust
Desk3B-14
Meeting credits left6 of 10
Invoice due₹31,020
Guests this month4
Door accessActive
Book a roomInvite a guestOrder lunchPay invoice
ActivityLast 7 days
AC not cooling, cabin 3BMaintenance · due in 2 hrsIn progress
Boardroom booked, Thu 10:001 credit used · 6 leftConfirmed
Guest pass sent to Kavya IyerThursday · main entranceIssued
Friday mixer, level 5 terrace38 going · 12 seats leftGoing
Lift maintenance, SaturdayAnnouncement · Nova CoworkingRead
The daily problem
Your members' experience of you is a WhatsApp group
Requests arrive there, get half answered, and are impossible to audit a week later. Meanwhile the front desk retypes room bookings, chases invoices by hand, and nobody can say how long a broken AC actually took to fix.
What DeskOS does about it6 capabilities
02Self serve
The things members ask your desk for, without asking
Book a room, check remaining credits, see and pay an invoice, invite a guest, buy a day pass, order lunch. Each one removes a message your front desk was answering by hand.A quieter front desk
03Service requests
Helpdesk with a team, an SLA and a history
A broken AC, a wifi issue or a housekeeping request becomes a ticket routed to the right team with a due time and a record. Not a message in a group chat that scrolls away by lunchtime.Nothing gets lost in a group chat
04Announcements
Reach the building without spamming it
Send a notice to one centre, one floor or one company, in the app and on the channels members actually read. Lift maintenance, a holiday, a policy change, delivered once and on the record.People find out before they complain
05Community
Events and challenges that people actually join
Publish events, take RSVPs, cap seats and check attendees in. Run step challenges or participation contests when you want the community to be a reason to renew rather than a line in a brochure.Community you can measure
06Onboarding
A first week that does not need chasing
A new member gets the welcome message, the wifi details, the house rules, their app login and their door credential, sent automatically per centre rather than remembered by whoever is on shift.Every member starts the same way
Company admins get their own view
A corporate account can manage their own team, add and remove people and see their usage without going through your staff.
Works on the web too
Everything in the app is in the browser portal, so a member who will not install anything is not a member you cannot serve.
Notifications where they read
App, email and WhatsApp, chosen per notification type, so the urgent things arrive on the channel people actually open.
Because it is one system
An app that can only show things is a brochure
Members do not want a feed. They want to book the room, pay the bill and get the AC fixed. That needs the app to be connected to the system that actually does those things.
Meeting rooms
Bookings from the app respect the same rules, credits and payment as the front desk.
Billing
Invoices, receipts and outstanding balance are the real ones, payable from the app.
Access control
Door credentials, guest passes and check-in all live in the same app as everything else.
Cafe
Orders placed from the desk are charged to the member account and land on the next invoice.
FAQ
Questions operators actually ask
Is the member app really whitelabel?
Yes. The web portal runs on your own subdomain with your logo and colours, and the mobile app can be published under your brand. Members experience your space, not a third party product.
Do members have to install an app?
No. Everything in the app is available in the browser portal on your own domain, so members can book rooms, pay invoices and raise requests without installing anything.
How are service requests routed?
By team and category, per centre. A housekeeping request goes to housekeeping and an IT request goes to IT, each with their own due times and their own notification preferences.
Can a company admin manage their own members?
Yes. Corporate accounts can add and remove their own people within the seats they have bought, which removes a large share of the requests that reach your team.
What is the difference between this and a community app?
A community app can post an announcement. This one can also show the invoice, take the payment, book the room, consume the credit and open the door, because it sits on the same system that runs the space.
See it on your own floor plan
Bring one floor and last month of invoices. We will set it up live and you can decide from there.