From the first WhatsApp message to a signed agreement and a member with a working door credential. The agents act inside your permissions, on your rate card, against your real inventory, and your team can take over at any point.
Filled chips are granted. Everything else is escalated to a person rather than decided by the agent.
They land in one person's personal chat. Nobody else can see them, the CRM finds out on Friday if it finds out at all, and the deal is won by whoever replied first. That is usually not you.
Every one of these is on the lead record with the agent named, so you can audit a conversation you were asleep for.
Picks up the WhatsApp enquiry, asks how many seats, which centre and when they move in, checks real availability, and writes the lead into the CRM with every field already filled rather than as a note somebody types later.Nothing sits unanswered until morning
Offers slots your team can actually take, holds the visit, sends the reminder the night before, and reschedules on its own when the prospect asks, without anyone being pinged.No double booked tours
Builds the proposal against your published rates and real inventory, applies the discount rules you set, holds the seats it quoted, sends it, and follows up on day two and day five if it goes quiet.Follow ups that never get dropped
Turns the accepted proposal into your agreement template with deposit, lock-in and yearly escalation filled in, sends it for signing, and keeps chasing until it is signed or the deal is closed.Signed in hours, not weeks
Creates the membership, allots the seats, issues door credentials and the app login, sends the welcome message, and raises the first invoice on the right billing entity.Live before day one
Handles the questions that make up most of your helpdesk, from wifi passwords to what is on the lunch menu to how many meeting room credits are left, and raises a real service request when it is a real one.Fewer tickets, faster answers
Agents act as a role you define. They cannot see or do anything a person in that role could not, and you can take capabilities away one at a time.
Each message, price, edit and booking is logged against the lead or the member. Nothing an agent does is invisible to you.
Your team can step into any conversation and the agent stands down until it is handed back. The prospect never sees a seam.
Most AI on a coworking website is a search box with a personality. These agents have permissions, inventory and a billing system underneath them.
Availability comes from the same seat board your team sells against, so an agent cannot promise a seat that is gone.
Proposals price from your rate card with your discount rules, on the correct entity, currency and tax treatment.
Agreements use your template, with deposit, lock-in and escalation filled from the deal, then go for signature.
A signed deal becomes a membership, allotted seats, door credentials, an app login and a first invoice.
A chatbot answers a question and leaves you the work. These agents change the state of your business: they write the lead into the CRM, hold the seats, send the priced proposal, issue the agreement and create the membership. The conversation is the interface, not the product.
No. Agents price from your published rate card and your discount rules. Anything outside the rules is escalated to a human rather than decided. Every price an agent quotes is on the lead record with the rule that allowed it.
Agents answer from your own data: real seat availability, your real rate card, your real agreement template. When something is not in the system, they say they will check and hand it to your team rather than filling the gap.
The opposite. Today most enquiry handling lives in a personal WhatsApp account nobody else can see. Here every conversation is on the lead, visible to whoever has permission, with a full activity timeline.
WhatsApp is the main one, because that is where flex space enquiries actually arrive. Email and the website chat use the same agents and the same lead record.
Yes, and most operators should. Turning on the enquiry agent alone changes response time immediately, and you can add scheduling, proposals and agreements once you trust it.
Send a real enquiry the way your prospects do and watch it become a lead, a tour and a priced proposal while we are still on the call.