At Tech Dreams Pvt Ltd, we are committed to providing our customers with high-quality service and support for DeskOS. We understand that circumstances may arise where you need to request a refund for your annual license purchase. Please read our refund policy carefully to understand the terms and conditions governing refund requests.
Refund Request Period: You may request a refund for your annual DeskOS SaaS license purchase within 4 days (96 hours) of the original purchase date. Refund requests made after this period will not be eligible for consideration.
Refund Processing Time: Refunds, if approved, can take up to 120 days to process. We will make every effort to expedite the process; however, the actual time frame may vary based on various factors, including payment gateway processing times and financial institutions.
Refund Eligibility: Refund requests will be evaluated based on the following criteria:
- Service Non-Delivery: If Tech Dreams Pvt Ltd is unable to provide you with the DeskOS SaaS service due to unforeseen circumstances or technical issues on our end, we may initiate a refund at our discretion.
- Cancellation within 4 Days: If you request a refund within 4 days of your annual license purchase, your request will be considered. Please provide a valid reason for your request.
Refund Request Procedure: To request a refund, please follow these steps:
- Send an email to support@deskos.net with the subject line “Refund Request – [Your Order Number].”
- In your email, provide your order number, the reason for the refund request, and any relevant details to support your case.
- Our support team will review your request and may request additional information or clarification if necessary.
Refund Discretion: Please note that Tech Dreams Pvt Ltd reserves the right to approve or deny refund requests at its sole discretion. We may consider the specific circumstances and the reason provided for the request.
Contact Information: If you have any questions or concerns about our refund policy or your refund request, please contact our support team at support@deskos.net. We will be happy to assist you.
Amendments to the Refund Policy: Tech Dreams Pvt Ltd reserves the right to make changes to this refund policy at any time. Any updates or modifications will be posted on our website at deskos.net, and the date of the last revision will be indicated. It is your responsibility to review the refund policy periodically to stay informed about any changes.
By purchasing an annual SaaS license for DeskOS from Tech Dreams Pvt Ltd, you acknowledge and agree to abide by the terms and conditions of this refund policy.
