# Orders

> Everything a customer buys starts here, one order per purchase.

Source: https://deskos.net/docs/orders/
Section of the DeskOS documentation, under Commerce.
DeskOS is coworking and flex space management software. Operators run seats and occupancy, memberships, billing, meeting rooms, visitors, access control and a whitelabel member app on it.

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An order is the record of a sale: a monthly plan, a visit plan bundle, a meeting room booking, or a manual entry for anything else. Invoices, payments, and receipts all hang off an order, so when you are tracing where a charge came from, the order is the starting point.

![Order Management](https://deskos.net/_next/static/media/orders.68c5239d.png)

*Order Management: every sale with its type, payment position, and status.*

## Reading the list

Search by company, order ID, or subscriber, and filter by status or order type. Each row shows the order with its date, the subscriber it belongs to, a type chip with feature icons for what the order includes, the payment position (amount, how much is paid, and chips like Fully Paid or Payment Requested along with how many payment requests were raised), and the order status. Expanding a row reveals the line items, where chips mark recurring items, prorata charges, and tax.

## Creating orders

The New Order button asks what you are selling and routes you into the right flow: a subscription, a visit plan, or a meeting room booking. The Manual Entry option in the more menu covers one-off charges that do not fit a product, like a lost key card or a custom service.

## Cancelling

Orders can be cancelled from the row menu with a reason, which is kept on record. Meeting room orders are the exception: cancel those from the booking itself in Meeting Rooms, so the room frees up correctly.

> **Tip:** If a customer disputes a charge, expand the order row first. The line items with their prorata and tax chips usually answer the question before you ever open the invoice.